Answer: “Our standard formula consists of 60% wood fiber, 30% HDPE, and 10% chemical additives (including UV stabilizers and anti-oxidation agents).

Regarding the difference:

• 1st Generation (Traditional): Offers a natural wood texture and is very cost-effective.

• 2nd Generation (Co-extrusion): Features a 360-degree protective shield (outer layer). It provides superior resistance to scratching, staining, and fading. It requires almost zero maintenance and has a longer lifespan, making it the top choice for high-end markets.”

Answer: “Absolutely. We prioritize compliance. Our products are fully tested by SGS.

• For the European market, we meet CE standards

Answer: “This is a great question. While slight variation is natural due to the wood fiber content, we strictly control it:

1. Raw Material Control: We mix raw materials in large batches to ensure uniformity.

2. Retention Samples: We keep a ‘retention sample’ from every order. When you place a repeat order, we compare it against the previous sample to ensure a 95% color match.”

Answer: “For standard products, our lead time is typically 15-20 days after receiving the deposit (for one 20ft container). We operate 20 extrusion lines. During peak seasons, we can reserve production capacity for our long-term partners and help you plan quarterly inventory to ensure your supply chain remains uninterrupted.”

Answer: “Yes, we fully support OEM and ODM services. We offer:

• Custom Molds: We can develop new profiles based on your drawings.

• Private Labeling: Your logo and design can be printed on cartons, manuals, and labels.

• Marketing Support: We provide high-resolution product photos and installation videos to help you build your catalog and website.”

Answer: “We stand by our quality. Our warranty ranges from 10 to 25 years depending on the product series. If any structural defects (such as cracking or rotting) occur under normal use, simply provide us with photos or videos. Once confirmed, we will replace the damaged boards for free in your next shipment or provide a corresponding refund. This commitment is stated in our contract.”

Answer: “To support new partners, our MOQ is flexible. However, we highly recommend ordering a 20ft container to optimize your shipping costs. Regarding samples: We offer a free Sample Kit. You only need to cover the courier cost, which is fully refundable upon your first official order.”

Answer: “We don’t promise to be the ‘cheapest’ on the market, as extremely low prices often imply the use of inferior recycled plastics that become brittle quickly. Our value proposition is the best cost-performance ratio. We use virgin HDPE and standard wall thickness. Compared to tier-1 brands with similar quality, our prices are typically 10-15% lower, giving you more profit margin to win projects in your local market.”

Answer: “Yes, we provide a complete one-stop solution. In addition to decking boards, we supply matching joists, fascia, clips (plastic or stainless steel), and screws. Buying everything from us ensures perfect compatibility and makes loading the container much easier.”